Frequently Asked Questions
Everything you need to know about shopping at Kinkly Shop.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit, as sizing can vary between different styles.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags still attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned.
Which payment methods do you accept?
Kinkly Shop accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my package after it ships?
Yes! Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.
Are your materials ethically sourced?
Quality and ethics are at our core. We partner with manufacturers who prioritize sustainable practices and high-quality textiles to ensure your fashion choices are both durable and responsible.